Policies

Cancellations

  • We ask that appointments be canceled or rescheduled 24 hours prior to the scheduled appointment time in consideration of your service provider.
  • We reserve the right to cancel or reschedule your appointment if you are more than 15 minutes late in consideration of other guests.
  • We understand things happen, however in consideration of our time and other guests, clients will be required to provide a credit card to hold their reservation after their first cancellation/reschedule within 24 hours or no show, and they will be assessed charges as outlined below.
    • Any future appointments canceled or rescheduled within 24 hours of the scheduled appointment time for the will be charged 50% of the service price to the credit card on file.
    • Any future no call / no show appointments will be charged 100% of the service price to the credit card on file.

Redo's

We know you'll love your service, but if you're not completely happy, we appreciate the opportunity to make it right. 

  • Redo's will be completed by the same service provider that performed the initial service. We believe in growth and opportunities to be better.
  • Redo's done by a different service provider may be assessed any applicable charges at the time of the redo.
  • Redo's are applicable for hair, skin, and nail services. Massages are excluded. 

Ulupono Salon and Spa does not provide refunds for any services rendered.